60-day money-back guarantee — first orders
Try EyeGums with our 60-day money-back guarantee on your first order — no questions asked. If it isn't right for you, you may request a refund within 60 days of receiving your first order. Email hi@eyegums.com with your order number and we'll take it from there. We aim to respond within 2 business days.
Returns
Under our first-order guarantee, you may return your first order within 60 days of the delivery date. Items may be opened and partially used — this guarantee exists so you can genuinely try EyeGums.
Please contact hi@eyegums.com for return instructions before sending anything back. Items returned without prior contact may not be accepted.
Unless the item is faulty, damaged or incorrect, return postage is the customer's responsibility. We recommend a tracked service, as we cannot be responsible for items lost in transit.
Refunds
Once your return is received and inspected, or your refund request is approved, we will notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact hi@eyegums.com.
Damaged, faulty or incorrect items
Please inspect your order on arrival and contact us immediately if the item is damaged, faulty, or incorrect, so we can put it right. In these cases we cover return postage and will replace or refund the item.
Subscriptions
Subscriptions can be paused, skipped or cancelled at any time from your account, or by emailing hi@eyegums.com. Cancellation takes effect from your next scheduled order; orders already processed are covered by the refund terms above.
Exceptions
Gift cards are non-refundable. We reserve the right to decline a refund where an order has been placed fraudulently or the guarantee is being used abusively.
Your statutory rights
This policy is offered in addition to, and does not affect, your statutory rights under UK consumer law, including your right to cancel under the Consumer Contracts Regulations 2013.
Contact
eyegums.com is owned in whole by GENETIKZ LTD.
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: hi@eyegums.com